Returns

Return / Exchange policy for defective products

You can return or exchange the products with factory defects, missing parts or other problems originating prior to shipment.

We ask that you fill out our Return Form and report to info@younix.it any product defects within 7 days of you receiving your order. After 7 days, we will make every attempt to replace your product as soon as possible. We realize the delays they can cause.

Replacements are sent free of charge and we will cover any return shipping costs and the shipping of the replacement product. We will send you return instructions accordingly. Do not discard the defective product until you receive instructions from Younix. Failure to return the defective product or failure to send pictures when we ask for them may result in delays and we would all like to avoid this.

Nothing is more frustrating than waiting for a replacement, only to discover that the problem was not properly diagnosed. Help us eliminate the issues if we can fix them before ordering a replacement.

Please be patient with our support team that will work with you to accurately diagnose the problem, and please understand that returned items that are found to be in working condition may not be eligible for a refund.

Damaged products

Unfortunately, fragile items are sometimes damaged in shipping.

We ask that you fill out our Return Form and report to info@younix.it the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging.

If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

Once you notify us that your product was damaged, Younix will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time. Replacements are subject to availability.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@younix.it.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, Just fill the Return Form. We will come to pick it up at our own expenses. Once your return is received and inspected we will ship a new product to you or refund money. If we don’t find anyone at your address at the first delivery attempt an extra surcharge could be applied for all the next delivery attempts or you will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over € 75,00 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.